Mount Vernon, Membership Manager

Posted: May 25, 2017 at 11:32 am

The Membership Manager is primarily responsible for the day to day administration and stewardship of the Mount Vernon membership program including the coordination of member only benefits and special events.
Position Specific Responsibilities:
Membership Stewardship and Cultivation
  • Interact with membership constituency in person, via telephone and email.
  • Serve as point of contact for members regarding renewals, benefits, special gift opportunities and membership questions.
  • Coordinates with Sr. Manager of Direct Response and serves as liaison to other estate Departments to manage and market the membership program and increase membership.
  • Develop, manage and implement a multi-year plan for stewardship, communications and special events for individual and business members.
  • Establish and implement member stewardship priorities including weekly calls to promote renewals.
  • Fulfills items in the Membership incentive program including the production of membership cards, gift memberships, and business membership benefits.
  • Coordinates the fulfillment of membership program Plaques and Maps.
Membership Special Events
  • Support the Major Gift Officer who oversees the Business.
  • Sponsor outreach portfolio including steering committee meetings and other business meetings {four times a year in the evenings, with additional meetings scheduled closer to events}.
  • Manage the membership program events, including:
  • Steering Committee Alumni Reception
  • Family Night Picnic stewardship event
  • Two to three additional Events annually
  • Business Sponsor Networking Reception
  • Two holiday receptions
  • Annual Supper and Ball
  • Serve as the primary staff liaison for Executive Planning Committee, including coordination of raffle sales throughout the year, silent auction, live auction, and ticket sales. This subcommittee meets at least three times a year in the evenings for planning purposes.
  • Coordinates the membership pre-sale of spring and fall festivals, a significant holiday/winter program and special membership mailers.
  • Bachelor’s degree and at least four years progressively responsible development experience, including non-profit membership-based programs, member stewardship and communications, and management of large events (100+ guests).
  • Ideally, will have worked previously as a membership coordinator or fundraiser and solicited gifts.
  • Superior verbal and written communication skills.
  • Familiarity with etiquette and protocol.
  • Excellent customer service skills
  • Available to work 25+ evenings a year including weekends.
  • Deep knowledge of and ability to conceptualize and direct a comprehensive stewardship, communications, and events portfolio for members of Mount Vernon.
  • A high level of energy, enthusiasm, and dedication to the mission and objectives of Mount Vernon
  • A collaborative, team-oriented problem solver who can take initiative, set priorities,  maximize resources and deliver results.
  • An individual who is highly organized and able to handle multiple projects while maintaining clarity of focus and flexibility in the face of organizational change.
  • Working knowledge of Microsoft Office Suite, Customer Relationship Database preferably Tessitura
Special Requirements:
  • Availability to work non-traditional business hours

Apply HERE